IMPORTANT NOTICE:
Due to the situation we are living, we proceed to deactivate the method of payment by cash on delivery, and thus extreme all precautions.
We are still active and working to offer you the best service, always under the responsibility and collaboration with all sectors.
Deliveries may suffer delays beyond our company's control, please be patient.
Heat tools may be delayed up to 10 working days for logistical reasons.
Agencies:
We currently work with GLS and NACEX. All our shipments to mainland Spain are delivered within an average of 24 working hours (in 80% of cases) and 48-72 working hours to the Balearic Islands. In the case of Heat Tools (GHD) the shipment may be delayed up to 10 working days.
In the case of shipments to the Balearic Islands, the average delivery time is 48 to 96 working hours.
In the event that the transport agency passes by the destination address and there is no one there, the agency will leave a note of passage, as long as they have access, so that the customer can contact them.
Eduardosouto.com Shop Online cannot establish the time of delivery of the shipments. Although it will try to adapt to the needs of the client, the schedule of delivery depends, only and exclusively of the company of transports. If the order has been sent and is in possession of the company of transports and wishes to modify the direction of sending, the client will have to assume the additional surcharge by this change unless it goes to look for the merchandise directly to the delegation of destination (option only available in sending by messenger company). This surcharge amounts to 3 euros.
Orders must be placed from Monday to Friday before 1:30 p.m. in order to be shipped the same day.
Shipping costs in Peninsula (Spain and Portugal):
- FREE shipping for Peninsula including Spain and Portugal (orders over 30€)
Shipping to Balearic Islands:
- All orders under 159€ will have a 50% discount on shipping costs (6,95€).
- If you place an order over 159€ you get it for FREE!
Shipping to the Canary Islands, Ceuta and Melilla:
We don't currently ship to the Canary Islands, Ceuta and Melilla.
International shipping:
-All international shipments will have to be monitored to calculate the exact shipping costs as they vary in size, weight and destination.
In case of having placed the order and not having any item, Eduardosouto.com Shop Online will contact the customer to notify the incident and inform you of the new delivery time.
Payments by Bank Transfer or Bank Deposit:
You can go to the bank to deposit the money corresponding to the order in the account number that will be sent to you by e-mail or make a bank transfer from your own bank. Always indicate the order number when making the payment.
- Cash deposits directly into the account can be made at any CAIXABANK branch only during the opening hours established by the bank itself.
Credit Card:
You can pay for your purchases by credit card in the simplest way and through a Secure Server offered by Bankia.
With the new secure payment systems offered by VISA (Verified by Visa) and MASTERCARD (MasterCard SecureCode) you can pay in complete security.
The maximum period for notifying the return of an article will be 14 calendar days from the delivery of the order. This must always be requested in writing via [email protected]. Once this period has been exceeded, no returns will be accepted.
Under no circumstances will it be possible to return opened or used articles.
Any product to be returned must be in the same condition in which it was sent, without any type of manipulation. Otherwise, it cannot be returned.
Once we receive the product that the customer wants to return and it is verified that it is in perfect condition, the amount paid for it will be refunded, always using the same means of payment used by the customer in the original transaction and in the shortest possible time.
The direct costs of return will be borne by the consumer.
